DiDi accepts all valid Debit Cards, Credit Cards and PayPal. Please keep in mind that DiDi does not accept any cash payments.
The driver’s car didn’t match the description
DiDi is committed to promoting a safe ridesharing community for everyone. If a driver’s vehicle didn’t match the description provided, please let DiDi know. Rest assured these complaints are taken very seriously and will result in a thorough investigation.
If a customer is ever in a situation in which they feel unsafe, or have been harmed or injured, they can call emergency services on 000. During a trip, they can also call 000 by using DiDi Emergency Button, or they can share their current location with their Trusted Contacts by using the Share My Trip feature. DiDi Incident Response Team is also available 24/7, please contact them to report an incident.
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